Access to Health Records

  • You can view your patient record by registering for Online Service
  • If this is not suitable and you need to request your patient record, please complete this form and bring it to one of our surgeries

Chaperones

You may request a suitably trained chaperone for any procedure, test or examination.

Friends and family are not permitted to act as chaperones.

Please note – both male and female clinical team members work within the practice, so if you have a preference, please ensure you discuss this when you book your appointment.

For more information, please speak to reception.

Research Practice

We are a Research Practice for the NHS Primary Care Research Network and participate in several research studies annually.   In medicine we are constantly striving to find the most effective treatments for common conditions and research is the key factor that helps up to provide this knowledge.  As a practice we take great care to choose studies which will feel will benefit our patients.  From time to time you may be invited to take part in one of our studies.  There is no obligation to take part and if you decline it will not affect your treatment in any way.

The Care Quality Commission (CQC)

Hebden Bridge Group Practice is registered CQC provider ID: 1-199697279

The current ratings for Hebden Bridge Group Practice are:

The full report is available from the CQC website, here: https://api.cqc.org.uk/public/v1/reports/2710065f-67fe-4d07-83ea-b26571a393cb?20210124180106

The Purpose and Role of The CQC

The CQC is the independent regulator of health and adult social care in England. The CQC makes sure health care serviecs provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.

The CQC monitors, inspects and regulates services and publishes what they find.

The way the CQC regulates care services involves:

  • Registering care providers (such as GP Practices).
  • Using data, evidence and information throughout their work.
  • Using patient feedbackto help them reach judgements.
  • Inspections carried out by experts.
  • Publishing information on their judgements. In most cases the CQC also publishes a rating.
  • Taking action when they judge that services need to improve.

The CQC gives ratings bassed on each of their five key questions:

 

Patient Participation Group

What is the Patient Participation Group?

The Patient Participation Group aims to work towards improving and developing patient services.

The group is there to voice the views, needs and requirements of our patients, and to help influence positive change in the services provided by Hebden Bridge Group Practice.

The group comprises the volunteer members, the Practice Business Manager and other health professionals.

Read Our Meeting Minutes

Join our Patient Participation Group

We are always looking for enthusiastic volunteers for the group.

Please speak to our reception staff for further information or email ppg.hbgp@gmail.com.

If you have ideas or issues you would like to the group to discuss, you can also raise these via ppg.hbgp@gmail.com.

For any other issues, please contact the Practice on 01422 415777, via post to Hebden Bridge Group Practice, Valley Medical Centre, Valley Road, Hebden Bridge HX7 7BZ, or in person via reception.

Don’t forget we also have the Friends & Family Survey so that if you wish to contribute but cannot attend in person and do not have access to email you can still provide feedback and recommendations when you are at the practice.

Have your say!

Aims of the Patient Participation Group

The PPG aims to:

    • act as an advisory group providing perspectives and concerns from patients that can influence how services operate at the Practice

    • seek patients’ views and communicate general areas of patient concern to the Practice, with a view to influencing change

    • act as a consultative group for significant changes at the Practice

    • encourage and support the Practice in involving patients in their own care

    • identify and publicise channels of communication between patients and the Practice

    • be aware of comments received about the Practice

    • periodically review patient survey results and suggest changes as appropriate

    • facilitate links with voluntary groups and services within the community

    • In partnership with the Practice, provide up-to-date material for any PPG noticeboard and the PPG pages on the Practice website.

    • Maintain an awareness of plans and developments at national and regional level.

Benefits of having a Patient Participation Group

Good for patients who will:

    • Take more responsibility for their own health

    • Have a clearer understanding and knowledge of the practice and staff

    • Benefit from improved communications with staff

    • Have a forum to voice their concerns and suggest how to address these

Good for practice staff who will:

    • Be able to plan services jointly with patients in order to make services more effective

    • Be able to help patients with non-medical and social care issues

    • Be able to get help from patients in meeting targets and objectives

    • Have a forum to voice concerns, ideas and suggestions to patients

    • Build stronger links with their community

Proud To Be A Safe Surgery

We are proud to be a safe surgery for everyone in our community, and pledge to ensure that everyone in our community receives the quality healthcare they are entitled to.
In partnership with Doctors of the World UK, we will ensure that our practice offers a welcoming space for everyone who seeks to use our services. We will ensure that a lack of identification, proof of address, or immigration status do not prevent patient registration.

As a member of the Safe Surgeries community, we will endeavour to support other Safe Surgeries and the development of the network. Don’t have documents? Don’t worry, view the Safe Surgeries Documents poster for more information.

For more information on what it means to be a Safe Surgery, please view the Safe Surgeries Welcome poster.

If you wish to register, please speak to a member of staff who can help and support you with the process of registration.

You can learn more at Doctors of the World UK.

Practice Health Champions

Information about the work of Practice Health Champions is in development.

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